Payment/Shipping/Return Policy

Payment

Full payment must be received at the time of order. Accepted payments are Money order, personal or business check (subject to verification), MC, Visa and PayPal.

Shipping

All orders are professionally packed and insured for safe arrival by the UPS Store. However, if an item arrives damaged, I will replace the item(s) at no additional charge to you. Pieces that I already have in stock will be shipped immediately. However, since each piece is different, and is hand made and created one at a time, delivery times will vary depending on production schedules. Every attempt for speedy delivery is made.

Returns

If you are unsatisfied with your order, you may return it within 14 days for exchange or a gallery credit, less shipping charges. Please note that pieces must be unused and in their original undamaged condition and packaging for full credit. NOTE: Special request orders are non-refundable for credit or otherwise, unless damaged in transit, in which case the item would be replaced at no charge.

Legal

Jessie Schroeder Voss/handmade-dinnerware.com/potterybyjessie.com bears and accepts no responsibility for injury or damage which may result from the improper use of its products, or from a modified product or repair by others, or from abuse, abnormal use or use beyond normal product life. (I really hate language like this.) Please just use common sense with my products and ask any questions you have. Be safe, and enjoy! Please read all safety tips prior to using.

Questions

If you have placed an order with me and have questions or concerns, simply contact me by any of the methods on my Contact page.